Raise Customer Service To The Next Level With An Open Source SaaS Help Desk

Reinvent your SaaS help desk today. ERPNext has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.

Trusted by Companies Worldwide

Companies using ERPNext

Level Up With Real-Time Insights

ERPNext includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.

Read More →

open source saas help desk dashboard

Omnichannel Interactions

Don't miss support calls from your customers. ERPNext makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this open source SaaS help desk software.

Read More →

Omnichannel Interactions
Automate Ticket Assignments

Automate Ticket Assignments

Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.

Try Now →

Team Excellence

Collaborate to address support tickets with multiple assignments or mentions. ERPNext includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).

Read More →

Team Excellence

Service Level Agreement

Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.

Try Now →

open source saas help desk - Service Level Agreement

Customer Portal

Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in ERPNext's Issue Portal. Just invite customers as users in your ERPNext account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.

Read More →

Customer Portal
Knowledge Base

Knowledge Base

Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.

Try Now →

Scheduling Maintenance Visits

Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.

Read More →

Scheduling Maintenance Visits
On-The-Fly Customizations

On-The-Fly Customizations

Create your own SaaS help desk software. Map your most important data by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.

Read More →

Multilingual SaaS Help Desk Software

Can't find your language? Help us translate: https://translate.erpnext.com

Try Now →

multilingual open source saas help desk

ERPNext is the world's best 100% Open Source ERP Solution

Open Source Software for Modern Businesses

Accounting

Get a real time view of your cash flow. Full fledged accounting module covering every aspect of book keeping.

HR & Payroll

Manage full employee life cycle right from onboarding, payroll, attendance, expense claims, assets to separation.

Manufacturing

Effectively maintain and manage multilevel bill of materials, production planning, job cards & inventory.

Sales & Purchase

Increase productivity and lower costs by managing your sales and purchase cycles, from purchase to sales orders

CRM

Win and retain more customers by optimising sales process. Track leads, opportunities and send the quotes on the go.

Projects

Deliver both internal and external projects on time, budget and profitability. Track tasks, timesheets and issues by project.

Helpdesk

Deliver a better service experience with an intuitive issue tracker and integrated knowledge base.

Asset Management

Maintain and Manage details of assets, their movement, value adjustment and depreciation.

Website

ERPNext comes with a fully featured content management with blogs, web pages and forms.

Keep work flowing—on the go

Keep work flowing—on the go

The free ERPNext mobile app helps you keep your business moving from anywhere, so you can stay focused on what matters. Access accounts, update projects and quotations, and quickly take care of tasks all from your phone or tablet.

Integrate with your favourite Apps

ERPNext has a host of built-in integrations that help your business take-off faster

ERPNext Integrations

Integrate with your favourite Apps

ERPNext has a host of built-in integrations that help your business take-off faster

ERPNext Integrations

Loved by Users

Used by more than 5000 companies across the world Companies using ERPNext Companies using ERPNext